Refund policy

Thank you for shopping with Luxe Living Edit.

Because our products are digital and are delivered electronically, we have a specific refund policy for digital purchases.

1. Digital Products

Most products sold by Luxe Living Edit are digital products.

Due to the nature of digital products, all sales are generally final once a product has been delivered or downloaded, except where a refund is required by applicable law or where we approve a refund under this policy.

Please carefully review the product description, included files, format, size, and other product information before purchasing.

2. Damaged, Corrupted, or Incorrect Files

If you receive a file that is:

  • Corrupted

  • Incomplete

  • Technically defective

  • Missing from your order

  • Significantly different from the product description

please contact us within 7 days of purchase.

We will review the issue and, where appropriate, provide a corrected or replacement file.

If we are unable to provide a reasonable solution, we may issue a refund at our discretion, subject to applicable law.

3. Download Problems

If you are having trouble downloading or accessing your purchase, please contact us before requesting a refund.

We will do our best to help you access your files and troubleshoot the problem.

Download or technical difficulties do not automatically qualify for a refund when the purchased files are otherwise functional.

4. Change of Mind

We generally do not offer refunds because of:

  • Change of mind

  • Accidental purchase

  • Purchasing the wrong product

  • Not liking the design after purchase

  • Not reading the product description before purchasing

  • Not having compatible software or equipment

  • Downloading the wrong file format when the correct format was clearly stated

  • Personal printing or device issues

However, if you believe there are exceptional circumstances, please contact us and we will review your situation.

5. Duplicate Purchases

If you accidentally purchase the same digital product more than once, please contact us as soon as possible.

Where appropriate, we may refund the duplicate purchase.

6. Unauthorized Use or Chargebacks

If you believe your payment was made without authorization, please contact us immediately so we can investigate.

We reserve the right to investigate suspected fraud, unauthorized purchases, abuse of our refund policy, or misuse of digital products.

7. Refund Processing

When a refund is approved, it will generally be issued to the original payment method used for the purchase.

The time it takes for the refund to appear in your account may depend on your payment provider or financial institution.

8. How to Request Help

To request assistance with an order, please email us at:

contact@luxelivingedit.store

Please include:

  • Your full name

  • Order number

  • Email address used for the purchase

  • Name of the product

  • Description of the problem

  • Screenshot or other relevant information, if applicable

We aim to respond to customer support requests within [24–48 business hours].

9. Consumer Rights

Nothing in this Refund Policy is intended to remove or restrict any rights or remedies that you may have under applicable consumer-protection laws.

Where the law gives you rights that cannot be excluded, those rights will continue to apply.

10. Policy Changes

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.